Refund policy

Return, Refund and Cancellation Policy

Because VitaNest sells food products, we cannot accept returns or exchanges for change of mind after delivery.

You may cancel a Cash on Delivery order before it has been dispatched by contacting us through the phone, WhatsApp or email listed in our Contact Information.

Please inspect the package when it is delivered. If you receive an incorrect product, a damaged or unsealed package, or a product with a quality concern, contact us within 24 hours of delivery. Include your order number and clear photographs of the package and product.

After reviewing the issue, we may offer a replacement or refund, as appropriate. Do not return any food product without contacting us and receiving confirmation. Any approved return must be sent or handed over at the business address listed in our Contact Information.

Approved refunds will be processed using a mutually agreed payment method. Processing time can vary depending on the payment method.

Nothing in this policy limits rights available to customers under applicable Indian consumer-protection law.

Contact us using the details shown on our store if you have questions about an order, cancellation, replacement or refund.